Shipping time:

What are the shipping times?

Processing and delivery takes several working days and varies according to the product purchased; the processing and delivery times will be indicated close to each of them.

In most cases, the package will be delivered within the expected delivery time. However, the actual delivery date may vary due to flights, weather conditions or other external factors. For a more accurate delivery date, please refer to the tracking information.

Where is my order:

How can I monitor my order?

As soon as the order is fulfilled, a shipping notification will arrive on the e-mail or via SMS, depending on the contact provided, with a tracking code to check all the shipping statuses.

Where's my order?

If after shipping notification you can't see status again, don't worry! Tracking may take some time to update; we recommend checking the shipment to view real-time updates on every possible variation.

Multiple Shipments:

Why was my order sent in different parcels?

We may have sent the order in multiple packages or have made a partial evasion for several reasons:

• When the items are in different warehouses;
• When items are waiting for refueling;
• If the package exceeds the weight limited by couriers.

A shipping confirmation notification will arrive with the tracking link for each one.

Delivery issues:

My order is delivered but I have not received it, what do I do?

If the order has not been delivered or the tracking information shows that the package has been delivered but has not actually been received, it is necessary to contact our customer service department immediately, which will solve the problem in the best way.

Return to sender:

Why was my order returned to the sender?

The order may have been returned to the sender for various reasons, which can be consulted within the tracking and updated by the reference carrier.

Among the most frequent reasons we find:

1. Incorrect or incomplete delivery address;
2. Missing or invalid telephone number, so the courier cannot get in touch with the recipient during delivery;
3. S. destination.

Shipping Costs:

What are the shipping costs?

Shipping costs vary depending on the destination country.

General products:

What are the shipping costs for the Italian peninsula?

Italy:

Shipping costs € 3.99.

What are the shipping costs for international countries?

United Arab Emirates, Australia, Canada, Switzerland, United Kingdom, Hong Kong SAR, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, United States:

Shipping costs € 3.99.

What are the shipping costs for the countries of the European Union?

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden:

Shipping costs € 3.99.

How can I get free shipping?

Shipping is free for all orders from € 50.00.

For any further information, do not hesitate to contact us at the email address info@danotare.com.